Privacy Policy
Last Updated: 10-20-2023
Welcome to Scented Memories Candle Company ("us," "we," or "our"). This Privacy Policy outlines how we collect, use, and safeguard personal information from users of our website, www.scentedmemoriesco.com (the "Site"). By using the Site, you consent to the practices detailed in this Privacy Policy. We may update this policy periodically, so please review it regularly to stay informed about our privacy practices.
Collection Of Personally Identifiable Information
We collect personally identifiable information when you provide it to us. For example, when you complete a user registration form or make a purchase, we may request information, including contact details (name, email address, mailing address, and telephone number). If you place an order, we will also need your delivery and billing address, credit card number, and expiration date. To protect your personal information, users registering at the Site must create a user name, enter an email address, and set a password. If you do not want us to collect personally identifiable information, please do not provide it. By submitting this information, you consent to its collection, use, and disclosure as described in this Privacy Policy.
We may combine the personally identifiable information you provide with other data, such as demographic information and past purchase history, available from our records and other sources. This information helps us improve our marketing efforts and may be shared with third-party service providers who assist us in marketing or with other marketers whose products or services may interest you. If you do not want us to share your name and address with other marketers, please contact us at concierge@scentedmemoriesco.com.
Scented Memories Candle Company does not seek to collect information from individuals under the age of 18. If you are under 18, please do not submit such information. If you are a parent or guardian of someone under 18 who has provided such information, please contact us (using the telephone number below), and we will remove it from our database, as described further below.
How Scented Memories Candle Company Uses Your Personal Information
We collect personal information to:
- Fulfill your requests and communicate with you.
- Operate, support, and improve our website, products, and services.
- Conduct internal research.
- Personalize the content, products, services, and advertisements offered to you.
If you opt in during the site registration process or at other times when you submit personally identifiable information, we may use the information you provide to create and deliver emails such as newsletters and messages containing product or event information ("Opt-in emails") as well as direct mail campaigns. If you opt in and later wish to stop receiving these communications, you can select "Unsubscribe" on the email or contact us to be removed from our direct mailing list.
How Scented Memories Candle Company Protects Your Information
We understand the importance of protecting your personal information. We use industry-standard Secure Sockets Layer ("SSL") authentication to ensure the confidentiality of online transactions on our site. SSL authentication and encryption of information sent to us over the Internet help safeguard your online transaction information from third-party interception. We do not display your full credit card number once entered; we only reveal the last four digits for verification purposes.
To protect our customers from fraudulent transactions, all orders are subject to review and verification. During this process, an order may be temporarily placed on hold to verify credit card billing information, which may involve contacting the credit card holder. While we make every effort to secure your information, it's important to be aware that there is always a risk of third parties unlawfully intercepting transmissions, which is a general reality of Internet use. Therefore, you transmit information at your own risk.
Who Views Your Personal Information
Scented Memories Candle Company may share your personal information with companies that perform services for us, including order fulfillment, package delivery, sending postal mail and emails, analyzing customer data, providing marketing assistance, processing credit card payments, investigating fraudulent activity, conducting customer surveys, and offering customer service. These third parties may access personally identifiable information only as needed to perform their functions and may not use it for any other purpose.
Fraud Protection And Compliance With Law
We may disclose any information, including personally identifiable information, as we deem necessary, in our sole discretion, to comply with applicable laws, regulations, legal processes, or government requests. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.
Cookies On scentedmemoriesco.com
Scented Memories Candle Company uses cookies to enhance the interactive nature of your Internet experience and provide a convenient feature to save you time. Cookies allow us to quickly retrieve specific information from your previous visits and recall features that you may have customized on your browser. We use cookies to collect information about abandoned shopping carts. A cart is considered abandoned after one hour of inactivity or a lack of purchase. When the timer expires, we send an SMS and email message as a reminder.
Use Of Aggregate Information
We may use the information you provide in aggregate form (non-personally identifiable) for internal business purposes, including generating statistics and developing marketing plans. We may collect, store, or accumulate certain non-personally identifiable information about your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with our affiliates, licensees, and partners.
Links
The Site may contain links to other websites or from other websites. Please note that we are not responsible for the privacy practices of these other websites. This Privacy Policy applies solely to the information we collect on the Site. We encourage you to review the privacy policies of other websites you link to from the Site or visit independently.
Modifications To This Policy
Scented Memories Candle Company may make modifications or amendments to this policy. In the event that such changes alter how Scented Memories Candle Company gathers, processes, uses, or discloses your personally identifiable information, we will post these changes on our website.
Questions About This Policy
If you have any questions about this Privacy Policy or the content or practices of our website, you can contact Scented Memories Candle Company directly at:
Email: concierge@scentedmemoriesco.com